Contact Us
Contact Us
We're always happy to help!
Whether you have questions about your order, shipping, personalization, returns, or our products, our customer support team is here to assist you.
π§ Customer Support
Email: Support@cherishedharborgifts.com
π Business Hours
Monday - Friday
9:00 AM - 5:00 PM EST
β± Response Time
We typically respond to all inquiries within 24-48 business hours.
π¦ Order Questions
To help us locate your order quickly, please include:
- Your Full Name
- Your Order Number
- The Email Address Used for Your Order
- A Brief Description of Your Question
π Personalized Orders
Need to update your personalization details? Please contact us as soon as possible after placing your order. Because personalized products enter production quickly, changes cannot always be guaranteed once processing has begun.
π· Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include:
- Your Order Number
- Photos of the Item
- Photos of the Packaging (if applicable)
We'll review your request and work quickly to resolve the issue.
π Returns & Refunds
Please review our Return Policy and Refund Policy before sending any item back.
Please do not return any item without contacting us first.
π Track Your Order
Visit our Track My Order page anytime to check your shipment status.
Please allow a few business days after shipment for tracking information to update.
π Thank You
Thank you for shopping with Cherished Harbor Gifts. We appreciate your business and are committed to providing quality products, outstanding customer service, and meaningful gifts that help celebrate life's most cherished moments.