Frequently Asked Questions

How long does shipping take?
Orders typically arrive within 7 to 15 business days depending on product type and location.

Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email.

Do you offer free shipping?
Yes. Free shipping promotions may be available on qualifying orders.

Can I personalize products?
Many of our products offer customization including names, photos, engravings, and personalized messages.

Can I cancel my order?
Orders may be canceled within 12 hours after purchase before production begins.

What if my order arrives damaged?
Please contact us immediately and we will work quickly to resolve the issue.

How do I contact customer support?
You can contact us anytime at support@cherished-harbor-gifts.com